About Us

Painless Returns for Big & Bulky Products

We offer a full suite of service solutions for your big & bulky product return experience to wow your customers and expand your business.

Who We Are

LoadUp Technologies is excited to unveil REFURN, a specialized spin-off brand that is set to transform the big and bulky product returns sector. Recognizing a critical void in heavy goods logistics, REFURN is tailored to cater to the unique needs of e-commerce retailers by offering a full suite of services that streamline returns management.

This includes facilitating returns to stores or vendors, enabling return and donation/recycling options, managing product destruction and recall extractions, and pioneering recommerce for returned products.

Forward-Thinking Return Logistics

Our approach to returns is customer-centric. We remove the burden of returning heavy and bulky items from the customer by sending teams directly into homes to retrieve and properly manage items. This service spares customers the hassle of transporting cumbersome products to a drop-off point or, worse, disposing of them on their own.

Talk with our team →

Why We’re Different

REFURN is committed to efficiency, sustainability, and unparalleled customer service, ensuring a hassle-free and environmentally conscious returns process that benefits both retailers and their customers.

Nationwide coverage + ESA (Extended Service Areas)

REFURN is a full-service nationwide return management company and even offers services outside major cities.

Offer a true end-to-end solution to your customers

Go beyond the sale and provide customers with after purchase solutions to help solve old item removal or new item setup.

Up-sell & profit from an additional revenue source

By offering customers removal and install add on services, you can up-sell the cost and earn additional revenue.

Partner with a leader in waste removal innovation

REFURN has built the largest network of independent haulers backed by custom logistics technology.

Manage everything right from your partner dashboard

Through our partner portal you can manage everything from from order history to invoices and payout.

Streamline customer service and skip all the manual work

With the integration of our API, we work behind the scenes to offer solutions that create no additional work on your end.

Custom Return Solutions

Nationwide Network

Leverage our national coverage and offer returns to customers no matter where they are located.

Innovative Platform

Our platform lets you easily schedule and monitor returns. We also coordinate with customers.

In-Home Extraction

Bulky items require care and we are trained to remove items from inside your customer’s home.

Return Automation

Our logistics process is designed to handle your customer’s return experience effortlessly.

Industries We Serve

Industries We Serve

Bedding Retailers

In such a customer centric industry that offers extended trial periods, let us deal with the hassle of returns.

  • Mattresses
  • Box Springs
  • Bunk Beds
  • Bed Frames
  • Adjustable Bases
  • Day Beds

Furniture Retailers

Furniture returns are often already assembled and bulky. Let us handle the return logistics for you.

  • Couch & Sofas
  • Dressers
  • Recliners
  • Desks & Chairs
  • TV Stands
  • Tables

Appliance Retailers

Appliances are one of the most difficult products to return. We can help extract them properly.

  • Refrigerators
  • Freezers
  • Washer & Dryers
  • Stove & Oven
  • Wine Coolers
  • Large Grills

Exercise & Gym Equipment

Exercise products are heavy and difficult to manouver. Rely on a provider who specializes in big and bulky.

  • Treadmills
  • Ellipticals
  • Exercise Bikes
  • Rowing Machine
  • Stair Steppers
  • Weight Benches

Trusted by Leading Companies

Leesa Brand Logo
ZLINE Brand Logo
GRIND Brand Logo
Gozney Brand Logo
Basi Brand Logo

Ready to get started?

Connect With Us Today!

Work with One Company for All Reverse Logistics

Let’s Talk →