How Decentralized Reverse Logistics Services are Costing You on Big & Bulky
Panel at Home Delivery World ~ Are legacy return processes killing your brand?
Hosted by Garrett Stefan and Chad Danklef
- They were created with your company needs in mind, rather than the customer.
- They have been stagnant for decades – “the way its done”.
- They don’t account for the speed of delivery and customer’s ability to try your competitors simultaneously.
Big & Bulky Items are Hard to Move!
What if your customers didn’t have to move heavy returns themselves anymore?
What if you can just work with 1 dispatch for all returns?
Do you have a great product that requires Assembly or Installation and sourcing local handymen is tough?
Make money on returns rather than a loss due to extended trial periods!
How We Modernize Returns and Make You Money
- Largest network of service providers for Haul Away, Install, Assembly, and Resell
- Centralized Software Platform to Manage All Service Requests
- White Glove experience for your customers
Revenue Generating Services
- Give customers the services they need with your product
- Integrate into any online shopping platform
- Increase your average order value
Recommerce
- National network of resellers
- Get paid for sale of item, rather than pay for its haul away
- Creates a sustainable circular economy
Centralized Return Management
- One platform to manage all of your requests
- Cuts down on noise and overhead costs internally around coordination and communication
- In-home extraction and extended service area coverage
Assembly and Installation
- National network of trained professionals
- All of your assembly instructions, trainings, and requirements are vetted with providers
- Better customer experience with your product when properly assembled or installed
