The Better Choice for In-Home Installation: REFURN vs 3PL

Let’s talk about something we all care about: a smooth delivery and setup experience. These days, it’s not enough for a package to arrive at the front door. The experience really feels complete when the product is unpacked, put together, and working just the way it should.

If your business sells furniture, appliances, or anything that needs a bit of assembly, offering installation isn’t just a bonus. It’s expected. While many companies rely on 3PL logistics providers to handle shipping and storage, these services usually stop short of the front step. That’s where things can fall apart.

Good news: REFURN is here to do it differently.

Why Some Companies Use 3PLs for Installation (And Why It Doesn’t Always Work Out)

Some businesses try to stretch 3PL services to cover installations. On paper, it sounds like a win. Fewer vendors to manage, simpler logistics, maybe even some savings. But here’s the honest truth:

• Most 3PL providers don’t actually hire trained installers
• Installation work is often subcontracted, and quality varies
• Communication gaps between your brand and the tech team are common
• Service looks different depending on where the customer lives
• And “curbside delivery” is often mistaken for “job done”

That kind of setup can lead to frustrated customers, negative reviews, and a bumpy brand reputation, especially when you’re dealing with high-end or fragile products.

Why 3PLs Often Miss the Mark for In-Home Services

Let’s break it down. Here’s where traditional 3PL providers tend to fall short:

One-Size-Fits-All Service

A lot of big delivery companies are built to move fast and handle large volumes. That works great for simple drop-offs, but not so well for items that need special attention. If your products are delicate or need a little extra care, those one-size-fits-all services can fall short. Every home and customer is different, and their experience should feel that way too.

No Trained Technicians

Installing a smart TV or connecting a washing machine isn’t just a plug-and-play situation. Most traditional delivery crews don’t have the proper training to get the job done right. That can lead to setup issues or even damage to your product. When a customer expects expert help, they deserve someone who knows exactly what they’re doing.

Poor Brand Control

When someone shows up at a customer’s door, they represent your brand whether you like it or not. If they’re rushed, unprepared, or not a great fit, that reflects poorly on you. With traditional 3PL services, you lose control over how your brand is presented in the final step. That final impression can make all the difference in building trust.

Clunky Communication

Nothing’s more frustrating than waiting on updates or chasing down answers. Many third-party delivery services have slow or complicated communication processes. That makes it harder to stay in the loop and even harder to keep your customers informed. A smoother system keeps everyone happy, from your team to the folks waiting at home.

Why REFURN is a Smarter Solution

REFURN isn’t your average delivery service. We’re a hands-on partner built for brands that care about what happens after the box is dropped off. Our specialty? In-home item installation, reverse logistics, and top-tier customer service.

Skilled, Friendly Installers

Our team is made up of skilled pros who do a whole lot more than just carry boxes. They know how to handle furniture and other big items with care and confidence. And they’re always polite, respectful, and ready to lend a hand. Your customers will feel like they’re in good hands from the get-go.

Full-Service, Start-to-Finish

We carry it inside, unpack it, get everything set up, and make sure it works just the way it should. Once the job is done, we clean up and leave the space just as tidy as we found it. It’s simple, stress-free, and done right the first time.

We Represent You

Every installer on our team shows up looking and acting like part of your brand. From the uniforms they wear to the way they speak with customers, everything matches your company’s style. This helps your brand feel consistent, reliable, and professional at every touchpoint.

Easy Returns & Exchanges

If something’s not quite right during the visit, no worries. We can handle returns or exchanges right then and there. That means no extra appointments or waiting around. Your customers stay happy, and you get one less thing to worry about.

Eco-Friendly Product Recovery

We’re all about doing things the right way, including how we handle used packaging and old items. Instead of tossing things in the trash, we recycle or refurbish whenever possible. It’s a cleaner, greener approach that your customers will definitely appreciate.

When Is REFURN the Right Choice?

Honestly, if your product needs any kind of setup or installation, REFURN is your go-to. Here are a few examples:

Furniture Brands

We put together beds, sofas, desks, bookshelves, and more. Every piece is assembled with care so there are no wobbly legs or leftover screws.

Appliance Retailers

From fridges to ovens and washers to dryers, we handle it all. Our team installs large appliances safely and makes sure they’re ready to use.

Electronics Companies

We mount TVs, set up home theaters, and double-check that everything works just right. Before we head out, we also walk the customer through how it all works.

Office and B2B Suppliers

Whether it’s a new office or a workspace refresh, we’re here to help. We assemble conference tables and install workstations while keeping interruptions to a minimum.

Basically, if it’s too much for a doorstep drop-off, it’s a job for REFURN.

Why Installation Matters More Than Ever

Customers today want more than just a box at their front door. They want convenience, clarity, and confidence that things will be done right the first time. When brands offer professional installation, great things happen:

• Customers are happier and more likely to stay loyal
• Returns go down because everything’s installed correctly
• You earn better reviews and referrals
• And you open the door for upsells, services, and added value

Your logistics partner should feel like part of your team—not just a third party with a truck.

Choose REFURN and Deliver More Than Just a Product

If your business depends on getting products into homes and making sure they’re set up correctly, it’s time to think beyond standard logistics. Traditional 3PL providers are great at shipping, but that’s just the beginning.

REFURN gives you something more: a partner who cares about the full customer experience. From in-home item installation to sustainability-focused returns, we make sure your brand shines—right where it matters most.

Contact us today to get started and keep your customers happy by providing in-home, white-glove furniture assembly at an affordable price, nationwide.