Return Management for Big & Bulky Products

We offer a full suite of service solutions for your big & bulky product return experience to wow your customers and expand your business.

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Return Management Suite
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Nationwide Coverage

Across 50 States

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In-Home Extraction

White-Glove Service

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Innovative Platform

End-to-End Management

Tired of Losses on Returns? REFURN is Your Secret Weapon

Leverage our technology and infrastructure to simplify return services and recover costs through recommerce opportunities! Learn more →

Return Services

White-Glove Return Solutions Suite

A complete suite of retail return management solutions by a single source provider to offer your customers any type of return, creating the best return experiences on the market.

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Devices
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Recycle Return

We ensure that your product returns are picked up and properly recycled in a sustainable manner.

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Destroy Return

Returns are safely extracted from your customers location and taken to a proper destruction facility.

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Donate Return

Regardless if customers are local to your physical store, we offer nationwide return coverage.

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Product Installation

Returns are retrieved from your customers and delivered securely to your distribution center.

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Product Assembly

Give your product and customer the attention they deserve for a quality assembly experience.

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Recommerce

Leverage our national buying network to resell quality returns and regain product revenue loss.

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Industries We Serve

Industries We Serve

Bedding Retailers

In such a customer centric industry that offers extended trial periods, let us deal with the hassle of returns.

  • Mattresses
  • Box Springs
  • Bunk Beds
  • Bed Frames
  • Adjustable Bases
  • Day Beds

Furniture Retailers

Furniture returns are often already assembled and bulky. Let us handle the return logistics for you.

  • Couch & Sofas
  • Dressers
  • Recliners
  • Desks & Chairs
  • TV Stands
  • Tables

Appliance Retailers

Appliances are one of the most difficult products to return. We can help extract them properly.

  • Refrigerators
  • Freezers
  • Washer & Dryers
  • Stove & Oven
  • Wine Coolers
  • Large Grills

Exercise & Gym Equipment

Exercise products are heavy and difficult to manouver. Rely on a provider who specializes in big and bulky.

  • Treadmills
  • Ellipticals
  • Exercise Bikes
  • Rowing Machine
  • Stair Steppers
  • Weight Benches
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Our nationwide provider network coverage

Our providers are a key component of our national infrastructure, providing reliable and scalable return resources to customers around the country.

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What
Customers Say
About Us:

Refurn prices were quite reasonable. I would be happy to recommend them to anyone seeking this type of service.

Robert F.
Los Angeles, CA

Two young men were on time, removed a couch and a sleeper sofa in about 10 minutes. They were friendly and efficient. I will use this business again.

Terry D.
Boston, MA

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Jerome Bell
Founder of the Agency

The positive feedback from our customers utilizing REFURN’s pickup service offer great feedback on how quick, kind and professional your team is. We appreciate our partnership.

FXI
Customer Care Manager

Our customer Lucille Flammia said her providers service was “superb”. Let them know we at Ghost Bed truly appreciate the professionalism.

Ghost Bed / Nature’s Sleep
Asst White Glove Coordinator

I’ve used this company numerous times. More recently to assemble furniture Wayfair was unable to complete after two visits. Very easy to book online. Prompt, courteous, reasonable prices.

Wayfair
RRWT Customer

Quick, professional and kind! These guys are the best!!! Love supporting our locally owned business!!! Shawn and Cory are the best!

Tricia M.
Dallas, TX

Refurn was great. They were able to come early than scheduled and the two gentleman that loaded were great. Had everything taken care of in a short amount of time.

Amy K.
Atlanta, GA

Refurn was a great find. I made arrangements the night before for pickup of mattresses and some other items the next day.

Jerome B.
Tampa, FL

Customer service was top-notch. Garvi was my assigned pickup man and he was wonderful – prompt, professional, helpful and courteous.

Albert F.
Denver, CO

Refurn prices were quite reasonable. I would be happy to recommend them to anyone seeking this type of service.

Robert F.
Los Angeles, CA

Two young men were on time, removed a couch and a sleeper sofa in about 10 minutes. They were friendly and efficient. I will use this business again.

Terry D.
Boston, MA

Wonderful service. Kept in touch with arrival date and time window. On time. Efficient and pleasant people. Good price. Great customer service when I had a question.

Anne L.
Phoenix, AZ

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Annette Black
CEO of Ipsum Company

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Jerome Bell
Founder of the Agency

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Albert Flores
CEO of Dolor Ltd.
 
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Beyond Customer Returns

Upsell Our Add-On Services

Tap into a new revenue stream by upselling our home services to customers and reduce buyer friction by providing options to help beyond their purchase.

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Assembly

Assemble new products upon delivery.

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Installation

Moving bulky items, wire plugs, attach hoses, etc.

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Removal

Old item removal with the purchase of a new item.

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Remove + Install

Remove old item and install new item combo.

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